Refund Policy - kixbli

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Once your return is delivered and inspected, we’ll begin processing your refund:

Refund Issuance: Approved refunds are issued within .
Payment Method: Refunds are credited to the original form of payment used during checkout.
Email Notification: You’ll receive a confirmation email once your refund has been released.

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After we issue the refund:

Depending on your payment provider, it may take an additional 10 business days for the refund to appear in your account.
Shipping and handling fees are non-refundable, unless we shipped the wrong item or the refund is required by law.

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Changed your mind? No problem—just act quickly.

Free Cancellation Window: Orders can be cancelled within of purchase.
After That: We cannot guarantee cancellation once your order has been processed. If shipped, you’ll need to follow our Return Policy.

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If you haven’t received your refund yet, please:

First, check your bank account again.
Contact your credit card company or bank.
If you’ve done all of this and still have not received your refund, please contact us.

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To keep our return process secure and fair for all, we reserve the right to decline refunds in specific cases:

Return Not Approved: If your return does not meet our criteria (e.g., the item is used or missing packaging), your refund will be denied.
Hygiene-sensitive Items: Products like swimwear, undergarments, or earrings are final sale once opened and are not refundable.
Unauthorized Returns: Returns submitted without prior approval or an RMA may be rejected and not refunded.

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If you have any questions or need assistance, feel free to reach out to our support team. We’re here to help!